Skip to content

[IMP] phone: update provider order #16796

New issue

Have a question about this project? Sign up for a free GitHub account to open an issue and contact its maintainers and the community.

Sign up for GitHub

By clicking “Sign up for GitHub”, you agree to our terms of service and privacy statement. We’ll occasionally send you account related emails.

Already on GitHub? Sign in to your account

Open
huisit wants to merge 1 commit into
base: 19.0
Choose a base branch
from
Open

[IMP] phone: update provider order #16796

Changes from all commits
Commits
Show all changes
1 commit
Select commit
File filter

Filter by extension

Filter by extension
Conversations
Failed to load comments.
Loading
Jump to
Jump to file
Failed to load files.
Loading
Diff view
Diff view
38 changes: 21 additions & 17 deletions content/applications/productivity/voip.rst
View file
Open in desktop
Original file line number Diff line number Diff line change
Expand Up @@ -16,7 +16,7 @@ rules. Features like call recording and analytics provide insights into call vol
times, helping businesses streamline external communication and track team performance.

.. cards::
.. card:: *Phone* widget
.. card:: Phone widget
:target: voip/voip_widget
:large:

Expand Down Expand Up @@ -59,21 +59,25 @@ The pop-up widget stays open when navigating other Odoo apps.
Assign user permissions
-----------------------

.. note::
As of Odoo 19.0, the **Phone** app has three access roles that can be assigned.

By default, users can receive their own calls, and managers can receive calls for their team
members. To grant additional |VOIP| permissions to a user, go to :menuselection:`Settings app -->
Users \& Companies --> Users` and search for the user. Open the user's contact card and navigate to
the *Access Rights* tab. Go to the *Productivity* section, and in the |VOIP| field select the
desired access level.
members. To grant additional *Phone* app permissions to a user, go to :menuselection:`Settings app
Copy link
Contributor

@meval1006 meval1006 Mar 11, 2026

Choose a reason for hiding this comment

The reason will be displayed to describe this comment to others. Learn more.

Suggested change
members. To grant additional *Phone* app permissions to a user, go to :menuselection:`Settings app
members. To grant additional **Phone** app permissions to a user, go to :menuselection:`Settings app

Was this supposed to be bold or did you mean it to be italic?

--> Users \& Companies --> Users` and search for the user. Open the user's contact card and navigate
to the *Access Rights* tab. Go to the *Productivity* section, and in the |VOIP| field select the
Copy link
Contributor

@meval1006 meval1006 Mar 11, 2026

Choose a reason for hiding this comment

The reason will be displayed to describe this comment to others. Learn more.

Suggested change
to the *Access Rights* tab. Go to the *Productivity* section, and in the |VOIP| field select the
to the *Access Rights* tab. Go to the *Productivity* section, and in the |VOIP| field, select the

suggestion

desired access role.

There are three access roles for |VOIP|:
The **Phone** app has three access roles:

- :guilabel:`No`: cannot access |VOIP| features.
- :guilabel:`No`: cannot access **Phone** app features.
- :guilabel:`Officer`: can view and report on all calls.
- :guilabel:`Administrator`: can view, report, and manage call settings.

.. important::
| Database administrators are not automatically granted administrator rights for |VOIP|.
| Make sure to set the correct access level for each |VOIP| user.
| Database administrators are not automatically granted administrator rights for the **Phone**
app.
| Make sure to set the correct access role for each **Phone** app user.

To modify these roles or add custom roles, see :ref:`Create and modify groups
<access-rights/groups>`.
Expand All @@ -94,20 +98,20 @@ providers in the Odoo database:
Learn how to set up Axivox in Odoo. This includes adding users to Axivox, setting up call
queues, and more.

.. card:: OnSIP configuration
:target: voip/onsip
:large:

Learn how to set up OnSIP in Odoo. This includes entering OnSIP credentials into Odoo and
handling troubleshooting.

.. card:: DIDWW configuration
:target: voip/didww
:large:

Learn how to set up DIDWW in Odoo. This includes entering DIDWW credentials into Odoo and
purchasing new numbers.

.. card:: OnSIP configuration
:target: voip/onsip
:large:

Learn how to set up OnSIP in Odoo. This includes entering OnSIP credentials into Odoo and
handling troubleshooting.

Other providers must meet two requirements to connect with Odoo:

#. The |VOIP| host must provide access to a SIP server via a websocket connection.
Copy link
Contributor

@meval1006 meval1006 Mar 11, 2026

Choose a reason for hiding this comment

The reason will be displayed to describe this comment to others. Learn more.

Suggested change
#. The |VOIP| host must provide access to a SIP server via a websocket connection.
#. The |VOIP| host must provide access to a SIP server via a WebSocket connection.

Not sure if this requires capitalization.

Expand Down Expand Up @@ -150,9 +154,9 @@ well. Click the cards below to learn about |VOIP| workflows in Odoo:
.. toctree::
:titlesonly:

voip/onsip
voip/axivox
voip/didww
voip/onsip
voip/voip_widget
voip/devices_integrations
voip/sales_calls
Expand Down