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[IMP] phone: update provider order#16796

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huisit wants to merge 1 commit into19.0from
19.0-phone-update-provider-order-rexhu
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[IMP] phone: update provider order#16796
huisit wants to merge 1 commit into19.0from
19.0-phone-update-provider-order-rexhu

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@huisit
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@huisit huisit commented Mar 10, 2026

documentation task card: https://www.odoo.com/odoo/project.task/6024854

key change @ lines 93–113, 157–159:

  • update provider order per fhe/mejg: Axivox, DIDWW, Telnyx, OnSIP

other changes:

  • line 19: remove formatting in card/headings, per team style discussion
  • assign user permissions section: add "as of 19.0" callout, minor edits

note:

  • telnyx and ringover providers are not fully verified yet, tbd

This 19.0 PR can be FWP up to master.

@huisit huisit self-assigned this Mar 10, 2026
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robodoo commented Mar 10, 2026

Pull request status dashboard

@C3POdoo C3POdoo requested a review from a team March 10, 2026 19:20
@huisit huisit added the 2 label Mar 10, 2026
@huisit huisit requested a review from meval1006 March 10, 2026 22:13
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huisit commented Mar 10, 2026

@meval1006 this is ready for review!

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Hi @huisit, good job on the page. I made a few suggestions, but overall I approve of this revision.

desired access level.
members. To grant additional *Phone* app permissions to a user, go to :menuselection:`Settings app
--> Users \& Companies --> Users` and search for the user. Open the user's contact card and navigate
to the *Access Rights* tab. Go to the *Productivity* section, and in the |VOIP| field select the
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Suggested change
to the *Access Rights* tab. Go to the *Productivity* section, and in the |VOIP| field select the
to the *Access Rights* tab. Go to the *Productivity* section, and in the |VOIP| field, select the

suggestion


Other providers must meet two requirements to connect with Odoo:

#. The |VOIP| host must provide access to a SIP server via a websocket connection.
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#. The |VOIP| host must provide access to a SIP server via a websocket connection.
#. The |VOIP| host must provide access to a SIP server via a WebSocket connection.

Not sure if this requires capitalization.

provider is compatible with the **Phone** app.

To add credentials for an alternate provider, go to the :menuselection:`Phone app --> Configuration
--> Settings`. Click :guilabel:`New` and enter the provider information (like the websocket's URL).
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--> Settings`. Click :guilabel:`New`, then enter the provider information (such as the websocket's URL).

suggestion

Comment on lines 130 to 131
steps <voip/voip_widget/troubleshooting_voip>`. For any other issues with the |VOIP| service
provider, reach out directly to their support team.
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steps <voip/voip_widget/troubleshooting_voip>`. For any other issues with the |VOIP| service
provider, contact their support team directly.

suggestion

Comment on lines 55 to 57
screen. When this icon is clicked, a **Phone** pop-up widget appears on the screen. This is where
users can make and receive calls, send emails, edit user and employee info, and manage activities.
The pop-up widget stays open when navigating other Odoo apps.
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screen. Clicking it opens a widget, where users can make and receive calls, send emails, edit user and employee info, and manage activities. The widget stays open when navigating other Odoo apps.

suggestion

Comment on lines 122 to 123
However, Odoo recommends using a verified provider, and cannot guarantee that every alternate
provider is compatible with the **Phone** app.
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However, Odoo recommends using a verified provider and cannot guarantee compatibility with every alternate provider.

suggestion

Users \& Companies --> Users` and search for the user. Open the user's contact card and navigate to
the *Access Rights* tab. Go to the *Productivity* section, and in the |VOIP| field select the
desired access level.
members. To grant additional *Phone* app permissions to a user, go to :menuselection:`Settings app
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Suggested change
members. To grant additional *Phone* app permissions to a user, go to :menuselection:`Settings app
members. To grant additional **Phone** app permissions to a user, go to :menuselection:`Settings app

Was this supposed to be bold or did you mean it to be italic?

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3 participants