cloud: make community access visible and accurate in connected care relevant… #22346
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Summary of ChangesHello @April-Xu, I'm Gemini Code Assist1! I'm currently reviewing this pull request and will post my feedback shortly. In the meantime, here's a summary to help you and other reviewers quickly get up to speed! This pull request focuses on enhancing the clarity and accuracy of TiDB Cloud's support documentation. The changes streamline information regarding various support channels, explicitly detail community access for different service plans, and ensure consistent terminology across related documents. The primary goal is to make it easier for users to understand their support options and effectively utilize community resources like Slack and Discord for assistance. Highlights
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Code Review
This pull request effectively streamlines the documentation for TiDB Cloud support services, enhancing clarity around support channels and community access. The updates to rename 'Get Support' to 'Working with Support Team' and add direct links to community platforms are great improvements. I've provided a few minor suggestions to further align the text with the repository's style guide, primarily focusing on using the second-person perspective, active voice, and improving conciseness.
| ## Support Channels | ||
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| TiDB Cloud provides multiple support channels to help you get assistance, depending on the type of issue and your support plan. | ||
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| - Support Tickets ([Help Center](https://docs.pingcap.com/tidbcloud/tidb-cloud-support/)) | ||
| A ticket-based support channel for issues that require direct assistance from our global support team. [Billing and account-related tickets](https://docs.pingcap.com/tidbcloud/tidb-cloud-support/#create-an-account-or-billing-support-ticket) are available to all TiDB Cloud users. [Technical support tickets](https://docs.pingcap.com/tidbcloud/tidb-cloud-support/#create-a-technical-support-ticket) with guaranteed response times are available for paid support plans. Users without a paid support plan can ask technical questions through the Community channels. | ||
| For the Enterprise and Premium support plans, the following enhanced capabilities are included. For more details, please refer to [Connected Care Details](https://docs.pingcap.com/tidbcloud/connected-care-detail/). | ||
| - Faster response times with defined SLAs | ||
| - Real-time communication through IM-based support | ||
| - Proactive support programs such as [Clinic](https://docs.pingcap.com/tidbcloud/tidb-cloud-clinic/) | ||
| - Dedicated or named support roles (for example, Technical Account Managers, TAMs) | ||
| - Community ([Slack](https://slack.tidb.io/invite?team=tidb-community&channel=everyone&ref=pingcap) / [Discord](https://discord.com/invite/KVRZBR2DrG)) | ||
| Open discussion channels where you can ask questions, share experiences, and get guidance from the community and PingCAP engineers. These channels are best for general questions, usage discussions, and non-urgent technical issues. | ||
| - [TiDB.AI](https://tidb.ai/) | ||
| An AI-powered assistant that helps answer common technical questions and documentation-related issues. Best for quick, self-service help. |
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| ## Support Channels | |
| TiDB Cloud provides multiple support channels to help you get assistance, depending on the type of issue and your support plan. | |
| - Support Tickets ([Help Center](https://docs.pingcap.com/tidbcloud/tidb-cloud-support/)) | |
| A ticket-based support channel for issues that require direct assistance from our global support team. [Billing and account-related tickets](https://docs.pingcap.com/tidbcloud/tidb-cloud-support/#create-an-account-or-billing-support-ticket) are available to all TiDB Cloud users. [Technical support tickets](https://docs.pingcap.com/tidbcloud/tidb-cloud-support/#create-a-technical-support-ticket) with guaranteed response times are available for paid support plans. Users without a paid support plan can ask technical questions through the Community channels. | |
| For the Enterprise and Premium support plans, the following enhanced capabilities are included. For more details, please refer to [Connected Care Details](https://docs.pingcap.com/tidbcloud/connected-care-detail/). | |
| - Faster response times with defined SLAs | |
| - Real-time communication through IM-based support | |
| - Proactive support programs such as [Clinic](https://docs.pingcap.com/tidbcloud/tidb-cloud-clinic/) | |
| - Dedicated or named support roles (for example, Technical Account Managers, TAMs) | |
| - Community ([Slack](https://slack.tidb.io/invite?team=tidb-community&channel=everyone&ref=pingcap) / [Discord](https://discord.com/invite/KVRZBR2DrG)) | |
| Open discussion channels where you can ask questions, share experiences, and get guidance from the community and PingCAP engineers. These channels are best for general questions, usage discussions, and non-urgent technical issues. | |
| - [TiDB.AI](https://tidb.ai/) | |
| An AI-powered assistant that helps answer common technical questions and documentation-related issues. Best for quick, self-service help. | |
| ## Support channels | |
| TiDB Cloud provides multiple support channels to help you get assistance, depending on the type of issue and your support plan. | |
| - Support Tickets ([Help Center](https://docs.pingcap.com/tidbcloud/tidb-cloud-support/)) | |
| A ticket-based support channel for issues that require direct assistance from our global support team. [Billing and account-related tickets](https://docs.pingcap.com/tidbcloud/tidb-cloud-support/#create-an-account-or-billing-support-ticket) are available to all TiDB Cloud users. [Technical support tickets](https://docs.pingcap.com/tidbcloud/tidb-cloud-support/#create-a-technical-support-ticket) with guaranteed response times are available for paid support plans. Users without a paid support plan can ask technical questions through the Community channels. | |
| For the Enterprise and Premium support plans, the following enhanced capabilities are included. For more details, please refer to [Connected Care Details](https://docs.pingcap.com/tidbcloud/connected-care-detail/). | |
| - Faster response times with defined SLAs | |
| - Real-time communication through IM-based support | |
| - Proactive support programs such as [Clinic](https://docs.pingcap.com/tidbcloud/tidb-cloud-clinic/) | |
| - Dedicated or named support roles (for example, Technical Account Managers, TAMs) | |
| - Community ([Slack](https://slack.tidb.io/invite?team=tidb-community&channel=everyone&ref=pingcap) / [Discord](https://discord.com/invite/KVRZBR2DrG)) | |
| Open discussion channels where you can ask questions, share experiences, and get guidance from the community and PingCAP engineers. These channels are best for general questions, usage discussions, and non-urgent technical issues. | |
| - [TiDB.AI](https://tidb.ai/) | |
| An AI-powered assistant that helps answer common technical questions and documentation-related issues. Best for quick, self-service help. |
tidb-cloud/tidb-cloud-support.md
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| # TiDB Cloud Support | ||
| # Working with Support Team |
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| # Working with Support Team | |
| # Work with the Support Team |
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… docs. Streamline the "Working with Support Team", "Connected Care Overview", and "Connected Care Details" documentation to provide clearer guidance on support channel policies and community access.
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First-time contributors' checklist
What is changed, added or deleted? (Required)
Streamline the "Working with Support Team", "Connected Care Overview", and "Connected Care Details" documentation to provide clearer guidance on support channel policies and community access.
Which TiDB version(s) do your changes apply to? (Required)
What is the related PR or file link(s)?
Do your changes match any of the following descriptions?