Add bulk actions on conversations (assign, status, priority)#286
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mageaustralia wants to merge 1 commit intoabhinavxd:mainfrom
Open
Add bulk actions on conversations (assign, status, priority)#286mageaustralia wants to merge 1 commit intoabhinavxd:mainfrom
mageaustralia wants to merge 1 commit intoabhinavxd:mainfrom
Conversation
Per-row checkboxes on the conversation list. When at least one conversation is selected, the filters bar swaps for a small toolbar with three dropdowns: Assign (agent or team), Status, Priority. Shift-click selects a range. The X on the right clears. Frontend only. The bulk operations call the existing per-conversation API endpoints (updateAssignee, updateConversationStatus, updateConversationPriority) in parallel via Promise.allSettled. No new backend handler. Each dropdown is gated on the corresponding existing permission (conversations:update_user_assignee, _team_assignee, _status, _priority). Toolbar strings are localized via 8 new keys under conversation.bulkActions.* in i18n/en.json.
Owner
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Adds bulk actions on conversations, per the item you mentioned in #259. Focused PR as you suggested there.
What
Per-row checkboxes on the conversation list. When at least one conversation is selected, the filters bar swaps for a small toolbar with three dropdowns: Assign (agent or team), Status, Priority. Shift-click selects a range. The X on the right clears.
How
Frontend only. The bulk operations call the existing per-conversation API endpoints (
updateAssignee,updateConversationStatus,updateConversationPriority) in parallel viaPromise.allSettled. No new backend handler.That keeps the diff small. Trade-offs worth flagging:
Permissions
Each dropdown is gated on the corresponding existing permission:
A user with none of these still sees the count and clear button (since they could already select rows).
i18n
8 new keys under `conversation.bulkActions.*` in `i18n/en.json`. Reused `globals.terms.{agent,team,status,priority,error}` for the singular and plural labels, so the Crowdin export is small. Other locales fall back to `en` until translated.
Testing
Tested manually against a cloned production dataset (~5k conversations, ~80k contacts). Verified: