🛣️ Route Rakshak

Smarter Roads. Transparent Governance.

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📌 Overview

Route Rakshak is a civic-tech platform designed to improve road and infrastructure management through citizen participation and data-driven ward performance tracking.

It transforms traditional complaint systems into an intelligent governance tool that promotes transparency, accountability, and faster resolution of civic issues.

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🚀 Problem Statement

Urban infrastructure complaint systems often suffer from:

• Delayed responses from authorities
• Lack of transparency
• No ward-level performance tracking
• Weak accountability mechanisms
• No structured comparison between administrative units

Existing systems allow complaint registration but rarely convert that data into actionable governance insights.

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💡 Our Solution

Route Rakshak introduces a smart civic monitoring platform that:

• Enables citizens to report infrastructure issues
• Tracks complaints systematically
• Implements an automated ward ranking system
• Encourages performance-driven governance
• Promotes transparency through measurable metrics

Instead of being just a complaint portal, Route Rakshak acts as a Governance Intelligence System.

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✨ Key Features

👤 Citizen Portal

• Secure registration & login
• Ward selection & update
• Complaint submission
• Complaint tracking
• Session-based authentication

🏆 Ward Ranking System

• Automatic ward performance recalculation
• Ranking based on complaint resolution efficiency
• Encourages healthy administrative competition

🗺️ Map Integration

• Location-based complaint representation
• Visual monitoring of infrastructure issues

🔐 Security

• Password hashing using bcrypt
• Session-based authentication
• Protected backend routes

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🏗️ System Architecture

Route Rakshak follows a modular multi-panel architecture with clear separation of concerns.

📌 Architecture Layers

1️⃣ Client Layer

• Built using EJS templates
• Handles UI rendering
• Sends requests to backend
• Session-based authentication

2️⃣ Server Layer (Node.js + Express)

• Handles routing logic
• Manages authentication
• Processes complaint submissions
• Updates ward rankings
• Controls session management
• Implements middleware security

3️⃣ Database Layer (MongoDB + Mongoose)

• Stores citizen data
• Stores complaint records
• Stores ward & ranking data
• Maintains relational references via ObjectIds

4️⃣ Ranking Engine

• Recalculates ward performance
• Evaluates complaint resolution rates
• Updates rankings dynamically
• Ensures data consistency

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📊 Data Flow

1. Citizen logs in
2. Complaint is submitted
3. Complaint stored in MongoDB
4. Ward statistics updated
5. Ranking recalculated
6. Dashboard reflects updated performance

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📂 Project Structure

📂 Project Structure

RouteRakshak/
│
├── backend/          # Core server logic & database models
├── citizen-panel/    # Citizen-facing interface
├── admin-panel/      # Administrative dashboard
├── assets/           # Banner & screenshots
├── LICENSE
├── .env.example
└── README.md



## 🏗️ Tech Stack

### Backend
- Node.js  
- Express.js  
- MongoDB  
- Mongoose  

### Frontend
- EJS  
- HTML  
- CSS  
- JavaScript  

### Security
- bcrypt  
- express-session  

### Deployment
- Render  

### Version Control
- GitHub  

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## ⚙️ Installation & Setup

```bash
git clone https://github.com/Tejwardeep-Singh/RouteRakshak.git
cd route-rakshak
npm install

Create a .env file:

MONGO_URI=your_mongodb_connection_string
SESSION_SECRET=your_secret_key
PORT=3000

Start the server:

for citizen portal--

cd backend
npx nodemon app-citizen.js

for admin portal

cd backend
npx nodemon app-admin.js

Server runs on:

http://localhost:3000 ---- citizen portal

http://localhost:4000 ---- admin portal

🚀 Live Demo

Citizen Portal:
https://routerakshak.onrender.com/

Admin Panel:
https://routerakshakadmin.onrender.com/admin

🎯 Innovation

The core innovation of Route Rakshak lies in transforming complaint data into measurable governance metrics.

Unlike traditional civic portals that only log complaints, Route Rakshak:

Introduces automated ward ranking

Creates performance-driven accountability

Enables comparative governance analysis

Bridges citizen participation with administrative evaluation

📈 Future Scope

AI-based complaint prioritization

Mobile application version

Real-time analytics dashboard

Integration with municipal systems

Predictive infrastructure damage detection

Geo-fencing for automatic ward detection

🌍 Impact

Route Rakshak aims to:

Strengthen citizen engagement

Improve infrastructure response time

Enhance governance transparency

Promote data-driven decision making

Build trust between citizens and authorities

👥 Contributors

Tejwardeep Singh – Project Manager

Eklavya – Backend Developer

Snehdeep Kaur – Designer

Aemryene Sandhu – Designer

📜 License

This project is licensed under the MIT License – see the LICENSE
 file for details.

🏁 Conclusion

Route Rakshak reimagines civic complaint systems by combining citizen participation with measurable governance performance.

It is not just a reporting platform — it is an accountability engine designed to build smarter, more transparent cities.