Service Delivery & Transformation Specialist with 25+ years of experience delivering successful projects, improving operational excellence and driving business transformation in the telecommunications industry.

I'm a strategic leader specializing in bridging the gap between technology and business value. With extensive experience at industry leaders like BT Group and Nokia, I've built a career transforming complex challenges into streamlined, customer-focused solutions.

Currently, I'm focused on leveraging my telecommunications expertise in Business Analyst, Product Manager, and Programme Manager roles (remote/hybrid).

• Programme & Project Management: Leading cross-functional teams to deliver large-scale transformation initiatives
• Digital Transformation: Driving modernization strategies across telecommunications networks and services
• Service Delivery Management: Optimizing operational processes and service quality at scale
• Telecommunications Expertise: Deep domain knowledge in telco cloud, network infrastructure, and service platforms
• API Strategy & Monetization: Designing and implementing API-driven business models
• Stakeholder Engagement: Translating technical complexity into business value for executive audiences

🔍 Open to opportunities in Business Analysis, Product Management, and Programme Management 📍 Location: Remote or Hybrid roles preferred

• 25+ years in telecommunications industry
• Strategic roles at BT Group and Nokia
• Expertise in telco cloud architecture and deployment
• Track record in API platform development and monetization
• Proven success in service delivery optimization and transformation

🌐 Consultancy: peteswork.space 💼 Open to: Business Analyst | Product Manager | Programme Manager roles

Passionate about transforming telecommunications through strategic thinking, collaborative leadership, and customer-centric innovation.