Ticket Tracking App

The application will involve logging, recording and resolving incidents for services in an organization.

Built With

• Technology - MERN Stack
• Database - MongoDB (https://account.mongodb.com/account/login, username:incidentmanagement2020@gmail.com, password:incident@humber)
• JSON Web Tokens
• axios, nodemailer, generate-password, react-router-dom, sessionStorage, Mongoose, react lifecycles

What things you need to install the software and how to install them

Latest Browser
Click on https://incident-management-2020.herokuapp.com/

Roles in the application:

• Admin
• Technician

Steps taken to complete the project:

• Created the required models using mongoose
• Created routes/REST node API for each of the features
• Enabled cors
• Created react class components for each of the features
• Redirection using withRouter
• Consumed Rest API uisng axios

Functionality:

• Admin & Technician login, Admin & Technician dashboard
• Technicians and admin can create a ticket
• Only Admin can add new users (technician or admin)
• Only Admin can close a ticket add notes, change status (edit ticket)
• Only Admin can reset password