cadviewweb/FAQ.html at main · yzygenuine/cadviewweb · GitHub

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<!DOCTYPE html>
<html lang="en">
<head>
  <meta charset="UTF-8">
  <meta name="viewport" content="width=device-width, initial-scale=1.0">
  <title>FAQ & Technical Support | CAD FastView</title>
  <meta name="description" content="Frequently Asked Questions and Technical Support for CAD FastView.">
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  <link rel="apple-touch-icon" href="./pics/icon.png">
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</head>
<body>
  <header>
    <div class="container">
      <div class="header-content">
        <a class="logo" href="./index.html">
          <div class="app-icon">
            <img src="./pics/icon.png" alt="CAD FastView app icon">
          </div>
          <div class="logo-title">
            <h1>CAD FastView</h1>
            <div class="tagline">FAQ & Technical Support</div>
          </div>
        </a>
        <a class="back-link" href="./index.html">← Back to Home</a>
      </div>
    </div>
  </header>

  <main>
    <div class="container">
      <div class="content">
        <h2>FAQ & Technical Support</h2>
        <div class="muted">Common questions about viewing, importing, exporting, and subscriptions.</div>

        <h3>Getting Started</h3>
        <div class="qa">
          <div class="q">What file formats are supported?</div>
          <div class="a">CAD FastView supports viewing common CAD files including DWG, DXF, DWT, and PDF.</div>
        </div>
        <div class="qa">
          <div class="q">How do I import files from other apps?</div>
          <div class="a">Use iOS “Open in…” from the source app and select CAD FastView. See the step-by-step guide on the <a href="./import_from_other_apps_tutorial.html">Import Tutorial</a> page.</div>
        </div>

        <h3>Viewing & Display</h3>
        <div class="qa">
          <div class="q">Why does a drawing look different after opening?</div>
          <div class="a">Different drawings can include custom fonts, external references, or complex layers. Try switching viewing modes/backgrounds and check layer visibility.</div>
        </div>
        <div class="qa">
          <div class="q">Can I manage layers?</div>
          <div class="a">The app provides layer layout controls to help you focus on the details you need.</div>
        </div>

        <h3>Export & Print</h3>
        <div class="qa">
          <div class="q">Can I convert CAD drawings to PDF?</div>
          <div class="a">Yes. You can export/convert drawings to PDF for easier communication and sharing.</div>
        </div>
        <div class="qa">
          <div class="q">How does Wi‑Fi printing work?</div>
          <div class="a">Use iOS printing to print drawings over Wi‑Fi to a compatible printer on the same network.</div>
        </div>

        <h3>Sync</h3>
        <div class="qa">
          <div class="q">How do I sync drawings with iCloud?</div>
          <div class="a">Enable iCloud in iOS settings and use the in-app iCloud sync feature to keep drawings accessible across Apple devices.</div>
        </div>

        <h3>Subscriptions</h3>
        <div class="qa">
          <div class="q">What does Premium include?</div>
          <div class="a">Premium benefits may include unlimited imports, unlimited high-definition viewing, unlimited CAD-to-PDF conversion, and removing pop-up ads.</div>
        </div>
        <div class="qa">
          <div class="q">How do I cancel auto-renew?</div>
          <div class="a">You can manage and cancel subscriptions in your Apple ID settings. Turn off auto-renew at least 24 hours before the end of the current period.</div>
        </div>

        <h3>Troubleshooting</h3>
        <div class="qa">
          <div class="q">The app cannot open a file. What should I do?</div>
          <div class="a">Check that the file is supported and not corrupted. Try re-downloading the file, or exporting it again from the source app. If the issue persists, share the file details with support.</div>
        </div>

        <div class="note">
          For additional help, open the App Store listing and use the support contact channel provided there:
          <a href="https://apps.apple.com/app/id6461084049" target="_blank" rel="noopener">App Store Page</a>
        </div>
      </div>
    </div>
  </main>
</body>
</html>