Fine-tuning open-source LLMs for customer support use cases — training domain-specific models that outperform generic LLMs on support tasks.
Part of a series exploring LLM fine-tuning for production use cases. See Instructions.md for the full experiment design, dataset preparation, training configuration, and evaluation methodology.
git clone https://github.com/smqd19/Customer_Support_OpenSource_LLM_Finetuning.git
cd Customer_Support_OpenSource_LLM_Finetuning
cat Instructions.md # Full experiment guide