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Recurring 'size' and 'profile' PeerTube job errors in video transcoding #2761

Description

@NamFra

Bug Report

Problematic Behavior

Two recurring errors have been impacting video transcoding in Marsha:

  1. 'size' error (first observed on December 18, 2024)

  2. 'profile' error (first observed on February 4, 2025)

    • ~360 jobs affected to date
    • Possible impact: similar to the 'size' error, resulting in missing resolutions (to be confirmed)
  3. ffprobe error (generic, often associated with the above errors)

Context:

  • Errors affect both uploaded videos and recordings from BBB classrooms sessions
  • Jobs with errors may restart and eventually complete, but with missing resolutions
  • No clear link to file size or duration (files ranging from 7.72 MB to 2.83 GB are affected)
  • Both runners involved: marsha_main_transcoding and transcoding_sup

Environment

  • Marsha version: current 5.12.4 version (further investigation required).
  • Platform: production

Additional context/Screenshots

  • Both error occurrences and volume:
Image
  • Missing 360p resolution due to errors:
Image

This issue is under investigation and will be updated as progress is made

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