Bug Report
Problematic Behavior
Two recurring errors have been impacting video transcoding in Marsha:
-
'size' error (first observed on December 18, 2024)
-
'profile' error (first observed on February 4, 2025)
- ~360 jobs affected to date
- Possible impact: similar to the
'size' error, resulting in missing resolutions (to be confirmed)
-
ffprobe error (generic, often associated with the above errors)
Context:
- Errors affect both uploaded videos and recordings from BBB classrooms sessions
- Jobs with errors may restart and eventually complete, but with missing resolutions
- No clear link to file size or duration (files ranging from 7.72 MB to 2.83 GB are affected)
- Both runners involved:
marsha_main_transcoding and transcoding_sup
Environment
- Marsha version: current 5.12.4 version (further investigation required).
- Platform: production
Additional context/Screenshots
- Both error occurrences and volume:
- Missing 360p resolution due to errors:
This issue is under investigation and will be updated as progress is made
Bug Report
Problematic Behavior
Two recurring errors have been impacting video transcoding in Marsha:
'size'error (first observed on December 18, 2024)'profile'error (first observed on February 4, 2025)'size'error, resulting in missing resolutions (to be confirmed)ffprobe error(generic, often associated with the above errors)Context:
marsha_main_transcodingandtranscoding_supEnvironment
Additional context/Screenshots
This issue is under investigation and will be updated as progress is made