ThinQ Sensors API errors - Constant reconnect attempts, devices randomly work then stop #924
Description
Describe the bug
For the past 2 weeks or so, I have been getting the following issues for both my washer and dryer:
This error originated from a custom integration.
Logger: custom_components.smartthinq_sensors.wideq.device
Source: custom_components/smartthinq_sensors/wideq/device.py:109
integration: SmartThinQ LGE Sensors (documentation, issues)
First occurred: 6:46:15 AM (4 occurrences)
Last logged: 6:47:45 AM
Connection to ThinQ failed. ThinQ API error - Device: Front Load Washer
This error originated from a custom integration.
Logger: custom_components.smartthinq_sensors.wideq.device
Source: custom_components/smartthinq_sensors/wideq/device.py:149
integration: SmartThinQ LGE Sensors (documentation, issues)
First occurred: 6:46:15 AM (4 occurrences)
Last logged: 6:47:45 AM
ThinQ client successfully reconnected
The symptoms are that the devices are not seen...there seems to be some sort of polling, so I can get thousands of these messages in my log per day. Reloading or just occasionally, the stats pop up and appear fine, then this API error appears and the devices appear off in the interface.
Expected behavior
The expected behavior is that there are no errors and it polls the devices properly. The ThinQ app on my mobile is able to log in and works just fine, seeing the current status of the devices.
Screenshots
If applicable, add screenshots to help explain your problem.
Environment details:
Using the latest version of HAOS (this occurred after 2026.1.3, but I can't corollate it to being this version's issue.
Using the latest version of the HACS integration (for ThinQ) and everything is up-to-date.
Output of HA logs
Paste the relavant output of the HA log here.
Logger: custom_components.smartthinq_sensors.wideq.device
Source: custom_components/smartthinq_sensors/wideq/device.py:109
integration: SmartThinQ LGE Sensors (documentation, issues)
First occurred: 6:46:15 AM (4 occurrences)
Last logged: 6:47:45 AM
Connection to ThinQ failed. ThinQ API error - Device: Front Load Washer
This error originated from a custom integration.
Logger: custom_components.smartthinq_sensors.wideq.device
Source: custom_components/smartthinq_sensors/wideq/device.py:149
integration: SmartThinQ LGE Sensors (documentation, issues)
First occurred: 6:46:15 AM (4 occurrences)
Last logged: 6:47:45 AM
Additional context
This might be my time to convert to the native integration if this can't be solved..my only issue is the washer count, but I think I can just count the washes and get close.
I have uninstalled the integration, reinstalled, used the SSL option, the redirect option, etc. All exhibit the same behavior.