twilio-contact-center/configuration.json at master · neetso/twilio-contact-center · GitHub

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{
	"ivr": {
		"text": "Welcome to my call center, please press 1 for sales, press 2 for support",
		"options": [
			{
				"friendlyName": "Sales",
				"digit": 1,
				"id": "sales"
			},
			{
				"friendlyName": "Support",
				"digit": 2,
				"id": "support"
			}
		]
	},
	"queues": [
		{
			"friendlyName": "Chat Queue",
			"id": "chat",
			"taskQueueSid": null,
			"expression": "channel == \"chat\"",
			"targetWorkerExpression": ""
		},
		{
			"friendlyName": "Phone Queue",
			"id": "phone",
			"taskQueueSid": null,
			"expression": "channel == \"phone\"",
			"targetWorkerExpression": "task.team == worker.team"
		},
		{
			"friendlyName": "Video Queue",
			"id": "phone",
			"taskQueueSid": null,
			"expression": "channel == \"video\"",
			"targetWorkerExpression": "task.team == worker.team"
		}
	],
	"twilio": {
		"workerOfflineActivitySid": null,
		"workerIdleActivitySid": null,
		"workerReservationActivitySid": null,
		"workerAssignmentActivitySid": null
	}
}