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Support Guide

AI Shortlink is a community-maintained open-source project. GitHub is the canonical place for reproducible product feedback and development discussion.

Choose the right channel

Need Channel
Reproducible defect Bug report
Product or AI capability proposal Feature request
Setup or usage question Question
Security vulnerability Private process in SECURITY.md
Code contribution CONTRIBUTING.md

Do not post credentials, OAuth secrets, recovery keys, Magic Links, cookies, SMTP passwords, private links, personal information, or production databases.

Before opening an Issue

  1. Search existing open and closed Issues.
  2. Reproduce on the latest main branch when possible.
  3. Confirm whether the problem is product behavior, deployment configuration, reverse proxy behavior, DNS/SMTP reputation, or an upstream service.
  4. Reduce the report to the smallest reproducible case.
  5. Remove secrets and personal data from logs and screenshots.

Useful diagnostic information

  • Commit hash or deployed build date.
  • Operating system and architecture.
  • Docker, native binary, or Render deployment.
  • SQLite or MySQL/MariaDB mode and database version.
  • Browser and viewport for UI issues.
  • Reverse proxy and HTTPS topology.
  • Exact steps, expected result, actual result, and sanitized logs.
  • Desktop and mobile screenshots for layout problems.

Production support boundary

The public instance at s.flyfish.dev demonstrates the current product; it is not a hosted-service SLA for self-hosted installations. Operators remain responsible for backups, TLS, DNS, SMTP deliverability, OAuth credentials, database operations, monitoring, and compliance in their own environment.

Questions with a complete reproduction and clear expected behavior are easier for maintainers and contributors to answer.