Account locked ("Exhausted balance") despite positive balance — auto-unlock bug (same as #489 / #922)

[tortafoto-prog]

Problem

My account (tortafoto@gmail.com) is locked. Every API request returns HTTP 403:

{"detail": "User is locked. Reason: Exhausted balance. Top up your balance at fal.ai/dashboard/billing."}

However, my billing dashboard shows a positive credit balance (currently $8.54) and the balance never actually reached zero. The account appears to have been locked incorrectly, and the automatic unlock has not triggered.

Steps to reproduce

1. I was generating images via the API (endpoint xai/grok-imagine-image). After ~9 successful requests sent in quick succession, the API began returning the 403 "User is locked / Exhausted balance" error.
2. My dashboard shows a positive balance ($8.54) with only ~$0.18 of usage for this period — the balance was never exhausted.
3. The account remains locked. Restarting my client and waiting did not clear it.

Expected behavior

The account should not be locked while the balance is positive, and it should auto-unlock once the balance is positive again.

Same known bug

This appears to be the same unlock-mechanism bug as #489 and #922, both of which were manually resolved by the fal team (note that in #922, creating a new API key did not clear the lock either, since it is an account-level lock).

Could you please manually unlock my account? I'm happy to verify ownership privately (e.g. the last 4 digits of the card used, or the account ID). Thank you!

[akira108]

Same here