Dear fal.ai Support,
I am writing to formally raise a complaint regarding my locked fal.ai account, despite having successfully completed payment for credits.
On 25 June 2026, I purchased US$25.00 worth of credits, and the payment was successfully processed. The invoice confirms that the payment was received and 25 credits were purchased under Invoice No. JJWOBO-00004.
However, immediately after the successful payment, I discovered that my account had been locked by an administrator, preventing me from accessing the services that I have already paid for.
This situation is unacceptable because:
My payment has been successfully received.
I have not been provided with any explanation for the account lock.
I cannot access the credits that I have paid for.
There has been no prior warning or communication regarding any issue with my account.
I request that you:
Immediately unlock my account.
Provide a clear explanation for why my account was locked after payment.
Restore full access to my purchased credits without any further delay.
If there is any compliance or verification requirement, please inform me specifically so I can resolve it promptly.
If this issue cannot be resolved immediately, I expect either:
A complete refund of the amount charged, or
A clear timeline indicating when my account will be restored.
I have attached the invoice as proof of successful payment.
I hope this matter can be resolved promptly. Please treat this as urgent, as the account is required for my ongoing development work.
I look forward to your immediate response.
Sincerely,
Avik [Kanrar](
Invoice-JJWOBO-00004.pdf
Receipt-JJWOBO-00004.pdf
)
Dear fal.ai Support,
I am writing to formally raise a complaint regarding my locked fal.ai account, despite having successfully completed payment for credits.
On 25 June 2026, I purchased US$25.00 worth of credits, and the payment was successfully processed. The invoice confirms that the payment was received and 25 credits were purchased under Invoice No. JJWOBO-00004.
However, immediately after the successful payment, I discovered that my account had been locked by an administrator, preventing me from accessing the services that I have already paid for.
This situation is unacceptable because:
My payment has been successfully received.
I have not been provided with any explanation for the account lock.
I cannot access the credits that I have paid for.
There has been no prior warning or communication regarding any issue with my account.
I request that you:
Immediately unlock my account.
Provide a clear explanation for why my account was locked after payment.
Restore full access to my purchased credits without any further delay.
If there is any compliance or verification requirement, please inform me specifically so I can resolve it promptly.
If this issue cannot be resolved immediately, I expect either:
A complete refund of the amount charged, or
A clear timeline indicating when my account will be restored.
I have attached the invoice as proof of successful payment.
I hope this matter can be resolved promptly. Please treat this as urgent, as the account is required for my ongoing development work.
I look forward to your immediate response.
Sincerely,
Avik [Kanrar](
Invoice-JJWOBO-00004.pdf
Receipt-JJWOBO-00004.pdf
)