Describe the bug
Some days ago, I reported a 404 status code error (which was solved), but now I’m getting some 403 status code errors
#1930
Version
{
"version": "2026.3.2",
"engine": "GOWS",
"tier": "PLUS",
"browser": null,
"platform": "linux/x64",
"worker": {
"id": null
}
}Steps
- Get webhook from message.any or get messages with downloadMedia=true
- Following is returned
"media": {
"url": null,
"filename": "RECIBO - 19-01-2026 A 31-01-2026 WESLEY.pdf",
"mimetype": "application/pdf",
"error": {
"code": 13,
"details": "Error: 13 INTERNAL: failed to download media: download failed with status code 403\n at callErrorFromStatus (/app/node_modules/@grpc/grpc-js/build/src/call.js:32:19)\n at Object.onReceiveStatus (/app/node_modules/@grpc/grpc-js/build/src/client.js:193:76)\n at Object.onReceiveStatus (/app/node_modules/@grpc/grpc-js/build/src/client-interceptors.js:367:141)\n at Object.onReceiveStatus (/app/node_modules/@grpc/grpc-js/build/src/client-interceptors.js:327:181)\n at /app/node_modules/@grpc/grpc-js/build/src/resolving-call.js:135:78\n at process.processTicksAndRejections (node:internal/process/task_queues:84:11)\nfor call at\n at MessageServiceClient.makeUnaryRequest (/app/node_modules/@grpc/grpc-js/build/src/client.js:161:32)\n at MessageServiceClient.DownloadMedia (/app/node_modules/@grpc/grpc-js/build/src/make-client.js:105:19)\n at MessageServiceClient.DownloadMedia (/app/dist/core/engines/gows/grpc/gows.js:10577:30)\n at node:internal/util:495:21\n at new Promise (<anonymous>)\n at bound (node:internal/util:481:12)\n at /app/dist/core/engines/gows/session.gows.core.js:2160:40\n at TmpDir.use (/app/dist/utils/tmpdir.js:22:26)\n at async GOWSEngineMediaProcessor.getMediaBuffer (/app/dist/core/engines/gows/session.gows.core.js:2145:16)\n at async MediaManager.fetchMedia (/app/dist/core/media/MediaManager.js:95:24)\n at async MediaManager.withRetry (/app/dist/core/media/MediaManager.js:119:20)\n at async MediaManager.processMediaInternal (/app/dist/core/media/MediaManager.js:55:28)\n at async MediaManager.processMedia (/app/dist/core/media/MediaManager.js:82:26)\n at async WhatsappSessionGoWSPlus.downloadMedia (/app/dist/core/engines/gows/session.gows.core.js:1537:23)\n at async WhatsappSessionGoWSPlus.downloadMediaSafe (/app/dist/core/engines/gows/session.gows.core.js:1527:20)\n at async WhatsappSessionGoWSPlus.processIncomingMessage (/app/dist/core/engines/gows/session.gows.core.js:1520:27)",
"metadata": {
"content-type": [
"application/grpc"
]
}
}
}Expected behavior
Media message is downloadable
Describe the bug
Some days ago, I reported a 404 status code error (which was solved), but now I’m getting some 403 status code errors
#1930
Version
{ "version": "2026.3.2", "engine": "GOWS", "tier": "PLUS", "browser": null, "platform": "linux/x64", "worker": { "id": null } }Steps
Expected behavior
Media message is downloadable