{% hint style="info" %} If you’re new to Crates, read through our introductory Crate documentation here. Find the Crate in our Crate Marketplace. {% endhint %}
This Crate allows for straightforward enablement or disablement of mailbox forwarding while maintaining a comprehensive audit log in your PSA.
- Users or techs fill out a simple form to enable or disable mailbox forwarding.
- The action is executed according to the user's input.
- A log of the action taken is appended to the associated ticket in your PSA, providing a full audit trail.
- Your PSA must be successfully integrated with Rewst before unpacking this Crate.
- The Microsoft Cloud Integration Bundle must be set up before unpacking this Crate.
- Navigate to Marketplace > Crates in the left side menu of the Rewst platform.
- Search for
Enable / Disable Mailbox Forwarding.
- Click on the Crate tile to begin unpacking.
- Click Continue.
- Click Unpack.
The Crate runs off of form submission.
- Navigate to Automations > Assets> Forms in the left side menu of your Rewst platform.
- Search for
[ROC] Set Email Forwarding. - Click ⋮ > Usages > View Direct URLs.
- Click on the link for the organization which contains your relevant user and computer. This will launch the form in a new tab.
- Choose your relevant PSA ticket from the Ticket drop-down selector, or leave it blank to create a new ticket.
- Choose your relevant Mailbox where the forwarding will be sent from the drop-down selector.
- Click Submit.
{% hint style="info" %} Got an idea for a new Crate? Rewst is constantly adding new Crates to our Crate Marketplace. Submit your idea or upvote existing ideas here in our Canny feedback collector. {% endhint %}