SFHolidayCalendar - Template not working

[ragheb]

Hello,

The installation of cloudformation sfhc.yaml does not work anymore. the error message during installation :
CloudFormation did not receive a response from your Custom Resource. Please check your logs for requestId [5b7656b9-3464-466e-946f-f54ac5e0b90d]. If you are using the Python cfn-response module, you may need to update your Lambda function code so that CloudFormation can attach the updated version.

when I debug the lambda SFCalendarAssociation, I get the error message below.
{
"errorMessage": "Unable to import module 'associate_lambda': cannot import name 'DEFAULT_CIPHERS' from 'urllib3.util.ssl_' (/tmp/urllib3/util/ssl_.py)",
"errorType": "Runtime.ImportModuleError",
"requestId": "2154c3f4-03ce-4345-9ff0-154e4ae938db",
"stackTrace": []
}

Sincerely,
Ragheb GMIRA

[WalidANS]

Hello,

I have the same issue.
The name of the lambda is the following : SFCalendarAssociation

Here are the error that I have :

WARNING: pip is being invoked by an old script wrapper. This will fail in a future version of pip.

ERROR: pip's dependency resolver does not currently take into account all the packages that are installed. This behaviour is the source of the following dependency conflicts

[ERROR] Runtime.ImportModuleError: Unable to import module 'associate_lambda': cannot import name 'DEFAULT_CIPHERS' from 'urllib3.util.ssl_' (/tmp/urllib3/util/ssl_.py)
Traceback (most recent call last)

Kind regards,
Walid

[inesakt]

Hello,

I'm experiencing the same issue with the installation of cloudformation sfhc.yaml.

[ragheb]

Hello @dougjaso

Kindly note that I found a similar issue on Github that was resolved by downgrading the urllib3 dependency version.

References:
[1] - https://github.com/psf/requests/blob/main/HISTORY.md#2300-2023-05-03
[2] - psf/requests#6443

[dougjaso]

For those implementing this against Service Cloud Voice, there is a new version in the works that re-uses the rest api integration from Salesforce, and is a bit cleaner. I have not updated this deployment package yet, but instructions on how to deploy the new version manually can be found here. I will be replacing this version with the content from that workshop as a CloudFormation template next week.