New Pow-K not booting when installed in Kamstrup Omnipower.

[RondeClaus]

I just installed my new Pow-K in my Kamstrup Omnipower (Denmark, Radius) and it is not booting, the led is blue, even after 1 hour.
When i connect it to USB-C power it works fine, and i have set the powersaving to maximum and reduced the wifi power.

Have i got a faulty device or could there be anything else that i can do?

[ArnieO]

This is most likely a connection issue, and I will help you sort it out.

But just to clear our one point: You have contacted Radius to get the port activated - right?

Assuming the port is active:

1. Pull out the unit and check that none of the pins inside the Kamstrup have been bent.
2. If OK: Remove the Pow-K board from its holder and insert it into the Kamstrup, taking care to hit the six pins correctly (use a flashlight).

We have an known issue on a very small number of Kamstrup Omnipower meters, where the holder does not push the board sufficiently deep into the meter, so that one or more pins do not have contact. There are very few cases of this, which is why we've decided to sell out the holders we have on stock, and replace for the unlucky few that encounter issues.

If the board alone without the holder works as it should, you might be one of the unlucky few!
In which case we'll send you a brand new (modified) plastic holder.

Alternatively: If you have access to a 3D printer, you can print the modified design from the file published on our Wiki.

Let us know how this turns out!

[RondeClaus]

I have contacted Radius to get my encryption keys, but have not yet heard back from them.
I will check without case when i get the keys from Radius.

[ArnieO]

OK, then your port is not activated yet - so you cannot expect it to work.

Please note there is an online form you can use for ordering your encryption keys: https://radiuselnet.dk/elnetkunder/krypteringsnoegle-til-elmaaler/bestil-de-to-noegler-til-dlms-cosem/

I'll close the thread until further.

[RondeClaus]

I tried without the holder, and then it works fine, so i tried again with holder and then it does not work.
Can you please ship the modified holder, as i do not have access to a 3D printer.

[ArnieO]

Great! Then we know what the problem is - and we'll send you a new holder.
I'll send you an email to confirm.