Multiple Crashes

[pritpalpuri-commits]

SDK: 7.5.0

Please help regarding the following crashes

      Crashed: com.clevertap.serialQueue:6Z4-R79-R66Z

0 libsystem_platform.dylib 0xe14 _platform_memmove + 84
1 CoreFoundation 0x3a24 -[__NSArrayM insertObjects:count:atIndex:] + 1520
2 CoreFoundation 0x2efc -[NSMutableArray insertObjectsFromArray:range:atIndex:] + 300
3 CoreFoundation 0x2d74 -[NSMutableArray addObjectsFromArray:] + 400
4 CleverTapSDK 0x5f0c4 -[CTInAppEvaluationManager saveEvaluatedServerSideInAppIds] + 124
5 CleverTapSDK 0x5db88 -[CTInAppEvaluationManager evaluateServerSide:withQueueType:] + 664
6 CleverTapSDK 0x5c4e0 -[CTInAppEvaluationManager evaluateOnEvent:withProps:] + 220
7 CleverTapSDK 0xf208 -[CleverTap evaluateOnEvent:withType:flattenedEventData:] + 428
8 CleverTapSDK 0x400a8 -[CTDispatchQueueManager runSerialAsync:] + 52
9 CleverTapSDK 0xecd0 -[CleverTap processEvent:withType:flattenedEventData:] + 1584
10 CleverTapSDK 0x400a8 -[CTDispatchQueueManager runSerialAsync:] + 52
11 CleverTapSDK 0xe19c -[CleverTap queueEvent:withType:flattenedEventData:] + 684
12 CleverTapSDK 0x17164 __35-[CleverTap recordEvent:withProps:]_block_invoke_2 + 128
13 CleverTapSDK 0x451e8 +[CTEventBuilder build:withEventActions:completionHandler:] + 1156
14 CleverTapSDK 0x170d8 __35-[CleverTap recordEvent:withProps:]_block_invoke + 88
15 libdispatch.dylib 0x637a8 _dispatch_call_block_and_release + 24
16 libdispatch.dylib 0x64780 _dispatch_client_callout + 16
17 libdispatch.dylib 0x3f6fc _dispatch_lane_serial_drain$VARIANT$armv81 + 600
18 libdispatch.dylib 0x401b0 _dispatch_lane_invoke$VARIANT$armv81 + 380
19 libdispatch.dylib 0x49f14 _dispatch_workloop_worker_thread + 608
20 libsystem_pthread.dylib 0x1bd0 _pthread_wqthread + 284
21 libsystem_pthread.dylib 0x1720 start_wqthread + 8

      Crashed: com.clevertap.serialQueue:6Z4-R79-R66Z

0 CoreFoundation 0x194d3c _CFCreateArrayStorage.cold.1 + 16
1 CoreFoundation 0x86e64 _CFCreateArrayStorage + 112
2 CoreFoundation 0x2ecc -[NSMutableArray insertObjectsFromArray:range:atIndex:] + 252
3 CoreFoundation 0x2d74 -[NSMutableArray addObjectsFromArray:] + 400
4 CleverTapSDK 0x5f0c4 -[CTInAppEvaluationManager saveEvaluatedServerSideInAppIds] + 124
5 CleverTapSDK 0x5db88 -[CTInAppEvaluationManager evaluateServerSide:withQueueType:] + 664
6 CleverTapSDK 0x5c4e0 -[CTInAppEvaluationManager evaluateOnEvent:withProps:] + 220
7 CleverTapSDK 0xf208 -[CleverTap evaluateOnEvent:withType:flattenedEventData:] + 428
8 CleverTapSDK 0x400a8 -[CTDispatchQueueManager runSerialAsync:] + 52
9 CleverTapSDK 0xecd0 -[CleverTap processEvent:withType:flattenedEventData:] + 1584
10 CleverTapSDK 0x400a8 -[CTDispatchQueueManager runSerialAsync:] + 52
11 CleverTapSDK 0xe19c -[CleverTap queueEvent:withType:flattenedEventData:] + 684
12 CleverTapSDK 0x17164 __35-[CleverTap recordEvent:withProps:]_block_invoke_2 + 128
13 CleverTapSDK 0x451e8 +[CTEventBuilder build:withEventActions:completionHandler:] + 1156
14 CleverTapSDK 0x170d8 __35-[CleverTap recordEvent:withProps:]_block_invoke + 88
15 libdispatch.dylib 0x637a8 _dispatch_call_block_and_release + 24
16 libdispatch.dylib 0x64780 _dispatch_client_callout + 16
17 libdispatch.dylib 0x3f6fc _dispatch_lane_serial_drain$VARIANT$armv81 + 600
18 libdispatch.dylib 0x401b0 _dispatch_lane_invoke$VARIANT$armv81 + 380
19 libdispatch.dylib 0x49f14 _dispatch_workloop_worker_thread + 608
20 libsystem_pthread.dylib 0x1bd0 _pthread_wqthread + 284
21 libsystem_pthread.dylib 0x1720 start_wqthread + 8

      Crashed: com.clevertap.serialQueue:6Z4-R79-R66Z

0 CoreFoundation 0x194e08 -[__NSArrayM insertObject:atIndex:].cold.2 + 16
1 CoreFoundation 0x13734 -[__NSArrayM addObject:] + 966
2 CleverTapSDK 0x5db1c -[CTInAppEvaluationManager evaluateServerSide:withQueueType:] + 556
3 CleverTapSDK 0x5c4e0 -[CTInAppEvaluationManager evaluateOnEvent:withProps:] + 220
4 CleverTapSDK 0xf208 -[CleverTap evaluateOnEvent:withType:flattenedEventData:] + 428
5 CleverTapSDK 0x400a8 -[CTDispatchQueueManager runSerialAsync:] + 52
6 CleverTapSDK 0xecd0 -[CleverTap processEvent:withType:flattenedEventData:] + 1584
7 CleverTapSDK 0x400a8 -[CTDispatchQueueManager runSerialAsync:] + 52
8 CleverTapSDK 0xe19c -[CleverTap queueEvent:withType:flattenedEventData:] + 684
9 CleverTapSDK 0x17164 __35-[CleverTap recordEvent:withProps:]_block_invoke_2 + 128
10 CleverTapSDK 0x451e8 +[CTEventBuilder build:withEventActions:completionHandler:] + 1156
11 CleverTapSDK 0x170d8 __35-[CleverTap recordEvent:withProps:]_block_invoke + 88
12 libdispatch.dylib 0x637a8 _dispatch_call_block_and_release + 24
13 libdispatch.dylib 0x64780 _dispatch_client_callout + 16
14 libdispatch.dylib 0x3f6fc _dispatch_lane_serial_drain$VARIANT$armv81 + 600
15 libdispatch.dylib 0x401b0 _dispatch_lane_invoke$VARIANT$armv81 + 380
16 libdispatch.dylib 0x49f14 _dispatch_workloop_worker_thread + 608
17 libsystem_pthread.dylib 0x1bd0 _pthread_wqthread + 284
18 libsystem_pthread.dylib 0x1720 start_wqthread + 8

[Sonal-Kachare]

@pritpalpuri-commits
Can you reproduce it consistently? If so, what are the exact steps?
Does it happen for any specific inApp type?

[pritpalpuri-commits]

Not able to reproduce, as it’s happening on the live app. What I shared is fire base crashes. Crashes occurring for random users. Daily like 5 or 6. Some users get it repeatedly as I can see on firebase

…

On Mon, 30 Mar 2026 at 12:58 PM, Sonal Kachare ***@***.***> wrote: *Sonal-Kachare* left a comment (CleverTap/clevertap-ios-sdk#529) <#529 (comment)> @pritpalpuri-commits <https://github.com/pritpalpuri-commits> Can you reproduce it consistently? If so, what are the exact steps? Does it happen for any specific inApp type? — Reply to this email directly, view it on GitHub <#529?email_source=notifications&email_token=CAX2DFA7N7UR5AYRZ5ZAUGT4TIOYNA5CNFSNUABFM5UWIORPF5TWS5BNNB2WEL2JONZXKZKDN5WW2ZLOOQXTIMJVGI4DMMJSGM22M4TFMFZW63VHNVSW45DJN5XKKZLWMVXHJLDGN5XXIZLSL5RWY2LDNM#issuecomment-4152861235>, or unsubscribe <https://github.com/notifications/unsubscribe-auth/CAX2DFCCRQHFZCQWZHYH5KD4TIOYNAVCNFSM6AAAAACXCDRFY2VHI2DSMVQWIX3LMV43OSLTON2WKQ3PNVWWK3TUHM2DCNJSHA3DCMRTGU> . You are receiving this because you were mentioned.Message ID: ***@***.***>

[Sonal-Kachare]

@pritpalpuri-commits
Did the crashes start occurring only after you updated the CleverTap SDK version?
Were there any other changes made during the upgrade apart from the SDK update?
Also, are you using multiple CleverTap instances in the app?

[pritpalpuri-commits]

CleverTap.autoIntegrate() called two time in didFinishLaunching Does it not a Singleton Class - Can we have two instance of it

…

On Mon, 30 Mar 2026 at 1:25 PM, Sonal Kachare ***@***.***> wrote: *Sonal-Kachare* left a comment (CleverTap/clevertap-ios-sdk#529) <#529 (comment)> @pritpalpuri-commits <https://github.com/pritpalpuri-commits> Are you using multiple instance in the app? — Reply to this email directly, view it on GitHub <#529?email_source=notifications&email_token=CAX2DFGVAFNWFWEX4QCJPAL4TIR6DA5CNFSNUABFM5UWIORPF5TWS5BNNB2WEL2JONZXKZKDN5WW2ZLOOQXTIMJVGI4TSNRRGU4KM4TFMFZW63VHNVSW45DJN5XKKZLWMVXHJLDGN5XXIZLSL5RWY2LDNM#issuecomment-4152996158>, or unsubscribe <https://github.com/notifications/unsubscribe-auth/CAX2DFBLE53KCJFDATO3ELL4TIR6DAVCNFSM6AAAAACXCDRFY2VHI2DSMVQWIX3LMV43OSLTON2WKQ3PNVWWK3TUHM2DCNJSHE4TMMJVHA> . You are receiving this because you were mentioned.Message ID: ***@***.***>

[Sonal-Kachare]

@pritpalpuri-commits

• Why are you calling CleverTap.autoIntegrate() twice?
• CleverTap.autoIntegrate() will create a shared instance - CleverTap.sharedInstance
• Multiple instance usage doc link: https://developer.clevertap.com/docs/multi-instance-sdk-update#create-additional-instances

[pritpalpuri-commits]

Will it create multiple instances? It’s old app second call to auto integrate is redundant. But app apps 6.7 version was not crashing. 6.9 is crashing, it have updated sdk to 7.5.0

…

On Wed, 1 Apr 2026 at 4:37 PM, Sonal Kachare ***@***.***> wrote: *Sonal-Kachare* left a comment (CleverTap/clevertap-ios-sdk#529) <#529 (comment)> @pritpalpuri-commits <https://github.com/pritpalpuri-commits> - Why are you calling CleverTap.autoIntegrate() twice? - CleverTap.autoIntegrate() will create a shared instance - CleverTap.sharedInstance - Multiple instance usage doc link: https://developer.clevertap.com/docs/multi-instance-sdk-update#create-additional-instances — Reply to this email directly, view it on GitHub <#529?email_source=notifications&email_token=CAX2DFAASPV5VKCVDDYY5AD4TT2ARA5CNFSNUABFM5UWIORPF5TWS5BNNB2WEL2JONZXKZKDN5WW2ZLOOQXTIMJWHEZDSMBQGQ4KM4TFMFZW63VHNVSW45DJN5XKKZLWMVXHJLDGN5XXIZLSL5RWY2LDNM#issuecomment-4169290048>, or unsubscribe <https://github.com/notifications/unsubscribe-auth/CAX2DFCMWDRZ6R6WW7S5OMT4TT2ARAVCNFSM6AAAAACXCDRFY2VHI2DSMVQWIX3LMV43OSLTON2WKQ3PNVWWK3TUHM2DCNRZGI4TAMBUHA> . You are receiving this because you were mentioned.Message ID: ***@***.***>