I have one student where examtool logs shows no output for them (beyond their email address), and examtool save-logs doesn't download any logs from them, but I do have a submission from them, and examtool submissions does work. How do I diagnose what's gone wrong?
The exam is data8-fa20-mt-regular and the student with missing logs is the last student alphabetically (i.e., email address is z....@berkeley.edu).